virtual skills @ your service
                                         ivpaukTerms and Conditions 1.    After initial contact had been made by phone or email, we will arrange a face to face or telephone meeting to discuss your precise requirements 2.    We will explain our services, T&C and pricing policy and after discussion ask you to sign an agreement outlining tasks you require, any time scales, price agreed and method/dates of payments 3.    We will then present a written quotation of the work required and ask you to sign it to indicate your consent 4.    You will be invoiced on a calendar monthly basis for ongoing tasks with payment requested within 28 days of the date of the invoice 5.    A one month test period will commence on a mutually agreed date 6.    You will be then asked to review the arrangements and make any amendments you require 7.    We provide ongoing trouble-shooting and project management as necessary and you will be advised if there needs to be any amendments 8.    Your confidentiality is guaranteed at all times and no information will be disclosed to any third parties 9.    All work will be kept on file for a period of 12 months after which it will be destroyed unless you request otherwise OUR COSTS AND CHARGES 1.    We will bill you monthly for ongoing contracts and for hours undertaken (we request payment within 28 days) 2.    Hourly rates are calculated per hour (or part of) 3.    We request payment by Cheque (made payable to Carole Moyes), Cash or BACS. Details for BACS payments will be on our invoices A receipt will be provided for all payments made 4.    Failure to pay after 28 days will result in a £10 penalty charge per week (or part of) 5.    Any/all costs involved in recovering outstanding payments will be added to the account 6.    Expenses such as travelling, phone, printing, stationery, postage etc will be charged separately to the package or hourly cost where appropriate 7.    Our prices will be reviewed on 1st February yearly and you will be advised of any changes in writing GENERAL INFORMATION 1.    You are responsible for the final proof reading of any material we produce for you. We request that you notify us of any errors within 48hrs and these will be corrected at no extra cost to you. After 48 hrs we will assume the material is free of errors and we accept no liability or loss arising from such errors 2.    We will correct errors notified to us after 48 hours but you will be charged for this at our hourly rate. 3.    If you need to send us any original documents please use Royal Mail Special Delivery or a similar secure delivery service. 4.    We will not be held accountable for the end use of any material produced by us and we also retain the right to reject material we believe is illegal or offensive 5.    Agreements can be terminated with 30 days written notice by either party. We also reserve the right to charge for any and all work (including research) carried out prior to cancellation at our hourly rate. 6.    We are confident that we can offer you a reliable service however in the event of a failure of equipment we cannot be held liable for the loss of any information 7.    We will normally communicate with you via email but we cannot be responsible for the security of correspondence and documents sent in this way. Please note although we take all reasonable precautions, we cannot guarantee that all electronic data is virus free 8.    By accepting these Terms and Conditions you give us consent to communicate with you on confidential matters by email.  (You can, of course specifically ask us not to and we will only discuss such matters with you in person). For further details please contact: ian@ivall.uk Tel: 07743 855872 ivpauk.co.uk virtual skills @ your service